22 February 2022, 14:46 UTC

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (support.fastly.com) or Support@fastly.com email ticketing communications and phone systems are unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.

22 February 2022, 15:29 UTC

We are continuing to investigate this issue.

22 February 2022, 15:38 UTC

Fastly is seeing an incident by our Support System provider causing loading and notification delays. Please use support.fastly.com or email support@fastly.com for immediate support. Fastly is continuing to monitor the situation and our support teams are readily available to assist as needed with related customer support inquiries.