Purging System Performance Issues

Incident

03 June 2022, 19:25 UTC

Purging System Performance Issues

Status: closed

Start: 03 June 2022, 15:59 UTC

End: 03 June 2022, 19:25 UTC

Duration: 3 hours 26 minutes

Affected Components:

Purging

Affected Groups:

All Public Users

Investigating

03 June 2022, 15:59 UTC

We're currently investigating performance issues with our URL and Surrogate Key purging services. All other services are unaffected.

Identified

03 June 2022, 17:35 UTC

The issue has been identified and a fix is being implemented.

Identified

03 June 2022, 18:38 UTC

A fix has been implemented, resulting in improved cloning and purging service performance. However, the service is working through a backlog of requests, and customers may continue to experience further delays. All other services remain unaffected.

Monitoring

03 June 2022, 19:13 UTC

A fix has been implemented and we are monitoring the results.

Resolved

03 June 2022, 19:25 UTC

This incident has been resolved.